Scope:

MCB is home to an exclusive group of committed and dedicated individuals, who with their hard work, honesty, innovation and teamwork, contribute towards our success. We require qualified and motivated professionals whose work ethic is based on hard work, to fill the position of Sr. Manager RDA.

Group:

Retail Banking Group

No. of Position:-

1 to 10

Education Requirement:-

• Graduate degree from a recognized University (Preferably an MBA).
• Knowledge of basic financial concepts, basic knowledge of consumer banking principles, practices and Procedures.
• Basic understanding of banking operations, regulations, and risk management.

Experience Required:-

5 to 6 years of work experience with at least 3 years of banking experience in management position.

Behavioral Competencies:-

Efficient interpersonal, communications, and people management skills.

Job Description:-

• Responsible for managing over-all operational and business activities of the unit within the given timeline as per SOP, AML / KYC and regulatory guidelines. Checking and ensuring that name screening / clearance Report / Nadra Veriysis are also attached with documents. Conducting EKYC of all customers is as per the AML / KYC regulatory guidelines and timely review of all account as per the defined periodic review.  Initiating and leading Business promotion through typical activities like formulating, implementing/monitoring of strategies and sales plans
• Periodic review of operational/account activities as per AML / KYC & regulatory guidelines and operational Health of the all Roshan Digital accounts as per Bank and SBP Guidelines
• Ensure to adhere to the guidelines provided in Business Continuity Plan of the Branch and bank
• Lead, motivate, train and coach all RDU staff in different areas of operations to ensure that their technical & Core Competencies are developed to full potential
• Identifying training gaps and recommending staff for various training programs.  Maintain high level of employee engagement, productivity, efficiency and service standards.  Ensuring that proper back-ups are in place for each RDU staff.  Maintenance of duty list as per the JD of all staff members and its implementation.
• Ensuring response & resolution of customer complaints as per the given TAT.  Coordination with product team and ITG department to improve customer experience and resolve IT related pending issues
• Manage & ensure that the RDU’s outlook is maintained as per the SQ and discipline as per HR policies. Responsible for the compliance of Internal and external audit.

Important Note:

1.       Only short-listed candidates shall be contacted.

2.       The Bank reserves the right to post or to transfer employee to any function or Group or Location, at its sole discretion.

3.       Direct or indirect influence, internal or external, shall disqualify the particular candidate without any notice or communication.

4.       Candidates with IT skills and having diploma from Institute of Bankers of Pakistan (JAIBP) will be preferred.